Delivery
we offer a two-day delivery service for all items currently in stock. Please note that orders made on Thursdays, weekends, or official holidays will not be processed until the first working day after the holiday. This service is available within Erbil. If you're interested in delivery to other parts of Iraq, kindly get in touch with our customer care.
The successful delivery of your order depends on the accuracy of the address and contact information you provide. It's important to ensure that your contact information is correct and precise, as this is necessary to confirm your order and address before we release it.
For next day delivery (except on Thursdays, weekends, and holidays), please make sure to place your order before 12:00 pm on working days.In the event of any inaccuracies in your order delivery or if any items are missing, please report the issue within 48 hours of receiving the delivery.
Delivery prices are determined by the shipping companies contracted with our company. Our company does not offer direct delivery services.
Shipping prices are subject to change from time to time. Customers will be notified of the shipping cost prior to shipment, depending on changes in shipping company pricing.
If the weight or size of the order exceeds the permitted limit, the customer will be contacted in advance to inform them of any additional fees before shipping begins.
Small additional fees may apply for deliveries to districts, sub-districts, or areas far from provincial centers.
We are committed to providing the best shipping services in partnership with reliable companies to ensure prompt delivery and product safety.
If a customer does not respond to confirm the order or to provide necessary address details within 48 working hours of placing the order, the order will be automatically cancelled.
Orders placed during public holidays and Eid holidays will be processed once the holiday period is over.